Policy

Shipping Policy

Every order from Customized Hotel Key Cards is custom and made to order, so shipping works a little differently than an off-the-shelf product. This policy explains our general approach. Specific timelines and costs are always confirmed on your individual quote.

Production & timelines

Production begins once you approve your mockup. Standard production typically takes about about 2 weeks, with metal-accent and eco wood-composite runs on the higher end of that window. These are estimates that vary by order size, decoration method, encoding requirements, and current volume. Rush production may be available for a property opening or a firm renovation deadline — ask us for a target date and we’ll confirm what’s possible.

Shipping costs

Shipping is quoted per order based on quantity and destination and is typically added to your final invoice. Because key cards ship compactly, bulk orders are generally economical to ship.

Delivery & tracking

Estimated transit times vary by destination and carrier and are not guaranteed. We provide tracking once your order ships. We ship nationwide across the United States, and internationally on request.

Multiple destinations

We can split a single order across multiple addresses — provide a distribution list with your order, useful for hotel groups and franchises ordering across several properties.

Timelines and costs stated here are estimates and vary by order; they do not constitute a guarantee of specific carriers, dates, or transit times.