Policy

Return Policy

Every key card we produce is custom-decorated and made to order to your approved artwork, specifications, and encoding requirements. For that reason, all sales are final — we do not accept returns, refunds, or exchanges.

Our production guarantee

We stand behind our work. If your order arrives defective or does not match the mockup you approved, we will remake or replace the affected cards at no cost to you. This is a production guarantee, not a return policy — it covers our errors, not a change of mind.

Why we work this way

The free-mockup approval step exists precisely so you can confirm every detail — artwork, colors, quantity, material, and encoding — before we produce anything. Because each order is printed and encoded uniquely for you, custom key cards cannot be restocked or resold, which is standard across the custom card industry.

Reporting an issue

If something isn’t right, contact us within 14 days of delivery at info@customizedhotelkeycards.com with your order details and photos, and we’ll make it right.